Terms
Terms and Conditions
Last Updated: March 2026
1. Introduction
Welcome to the website ("Site") of Intimacy Medical, LLC ("Company," "we," "us," or "our"). This Site is operated in New Mexico, United States, and these Terms and Conditions ("T&C") govern your use of the Site and any products you purchase through it (collectively, the "Services").
By accessing, browsing, or using this Site or purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these T&C. If you do not agree with these T&C, you should not use or access the Site or purchase our products.
2. Company Information and Contact
Legal Name: Intimacy Medical, LLC
Registered Address: 1209 Mountain Road PL NE Ste R, Albuquerque, NM 87110
Jurisdiction: The laws of New Mexico, United States
Email: info@intimacymedical.com
Phone: (747) 758-5043
3. Eligibility
You must be at least 18 years of age to purchase any products from our Site. By using the Site or purchasing our products, you represent and warrant that you are 18 years of age or older.
It is your responsibility to ensure that accessing the Site and purchasing our products is legal in your jurisdiction. We reserve the right to refuse or cancel orders at our discretion if we have reason to believe that doing so would violate applicable laws.
4. Medical Device Usage and Health Disclaimers
4.1 No Medical Claims
We make no medical claims as to the efficacy, outcome, or health benefits of any products sold on this Site. The information provided is for informational and educational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment.
4.2 Consult a Healthcare Professional
You should consult with a qualified healthcare professional before using any of our products, especially if you have underlying medical conditions, allergies, or other health concerns. Always seek the advice of a physician or other qualified healthcare provider with any questions you may have regarding a medical condition.
4.3 Product Warnings and Proper Use
You must use our products strictly in accordance with the instructions or usage guidelines we provide. Failure to follow product usage guidelines may result in injury or harm. We disclaim liability for injuries resulting from misuse or contrary-to-instructions usage of our products. Any alterations, modifications, or tampering with the products will void any warranty and absolve us of any liability. By purchasing and using our products, you acknowledge and assume all associated risks.
4.4 No Doctor-Patient Relationship
Your use of our products or reliance on any content found on this Site does not create a doctor-patient relationship between you and Intimacy Medical, LLC or any of our representatives.
5. Data Collection and Privacy
5.1 Types of Data Collected
We collect personal information including name, email, address, telephone number, and payment details. We may also collect health-related information if voluntarily provided, and cookies and tracking data used for analytics and improving user experience.
5.2 How We Use Your Data
We use your data for order fulfillment, shipping, customer support, email and SMS communications, targeted advertising, and analytics. For more information, please see our Privacy Policy.
5.3 Data Storage and Retention
Data may be stored on cloud services or local servers. We retain your data for as long as necessary for business purposes or as required by law.
5.4 User Rights
You may unsubscribe from promotional communications at any time by following the instructions in our emails or texts, or by contacting us directly. You may also request access to, modification of, or deletion of your personal data by contacting us at info@intimacymedical.com.
5.5 Third-Party Services
We use third-party providers for payment processing, shipping, analytics, and other services. These providers are contractually obligated to protect your data. Mobile opt-in data and consent will not be shared with third parties or affiliates for marketing or promotional purposes.
6. Marketing and Communications
6.1 Contact Permissions
By purchasing products from our Site, you consent to receiving emails, SMS messages, and other forms of communication from us for transactional purposes. Promotional and marketing communications are only sent to customers who have explicitly opted in.
6.2 SMS/MMS Communications — Description of Use
Intimacy Medical LLC uses SMS messaging for the following purposes: order confirmations, shipping notifications, appointment reminders, and promotional offers for opted-in customers.
By opting in to receive SMS communications, you agree to the following:
- Message and data rates may apply
- Message frequency varies
- You may opt out at any time by replying STOP
- Reply HELP for assistance or contact us at info@intimacymedical.com
- Consent to receive SMS messages is not a condition of any purchase
6.3 Carrier Liability Disclaimer
Intimacy Medical LLC is not responsible for any delays or failures in the delivery of SMS messages caused by mobile carriers or third-party service providers. Carrier fees and message rates are determined by your mobile carrier and are outside of our control. We are not liable for any charges incurred as a result of SMS communications sent by us.
6.4 Targeted Advertising
We may use your information to display advertisements on our Site or on third-party platforms.
7. Ordering, Payment, and Shipping
7.1 Ordering and Payments
We accept multiple payment methods, subject to change. By placing an order, you represent that the payment information you provide is valid and that you are authorized to use it. We do not currently offer subscription or negative-option billing but reserve the right to introduce such options in the future.
7.2 International Orders
We may ship internationally but reserve the right to refuse or cancel orders where legal or logistical constraints apply. You are responsible for customs duties, taxes, or additional fees associated with international shipments and must comply with local laws regarding import and use of our products.
7.3 Shipping Time
We ship promptly, but shipping times may vary. No expedited shipping services are guaranteed at this time.
8. Returns and Refunds
8.1 Money-Back Guarantee
You may return used products within the return window advertised at the time of purchase, provided the device has been used for a minimum of 30 days prior to initiating the return, for a refund to the original payment method. You are responsible for return shipping costs. We reserve the right to refuse returns in unsanitary condition or if the device is damaged beyond normal wear. To initiate a return, contact us at our contact page.
8.2 Refund Process
Upon receiving and inspecting the returned product, we will issue an approved refund to the original payment method. If we determine that the device has been altered, we reserve the right to refuse the refund or issue a partial refund.
8.3 Shipping Damage
If your product arrives damaged, please contact us immediately so we can file a claim or replace the damaged item.
9. Website Use and Intellectual Property
9.1 Content Ownership
All text, images, videos, and other content on the Site are owned by or licensed to Intimacy Medical, LLC. You may not reproduce, distribute, modify, or create derivative works of our content without our express written permission.
9.2 Prohibited Use
You may not use bots, spiders, or other automated tools to extract data from our Site, or attempt to bypass any IP filters or geoblocks. If you submit testimonials, reviews, or other content, you grant us a non-exclusive, worldwide license to use, reproduce, and display that content for promotional or operational purposes.
9.3 DMCA/Copyright Policy
If you believe any content on our Site infringes your copyright, please submit a notice to our DMCA Agent:
Intimacy Medical, LLC — Attn: DMCA Agent
Email: info@intimacymedical.com
1209 Mountain Road PL NE Ste R, Albuquerque, NM 87110
10. Limitation of Liability
10.1 No Liability for Indirect Damages
To the fullest extent permitted by law, Intimacy Medical, LLC shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use or inability to use our products or the Site.
10.2 No Warranty
Our products and Services are provided on an "AS IS" and "AS AVAILABLE" basis. We disclaim all warranties — express, implied, or statutory — including warranties of merchantability, fitness for a particular purpose, and non-infringement.
10.3 Assumption of Risk
You assume full responsibility for any harm resulting from use of our products, including physical injury, allergic reactions, or other health-related issues.
11. Health and Safety Waiver
By purchasing and using our products, you acknowledge the inherent risks and voluntarily release Intimacy Medical, LLC and its officers, directors, employees, and agents from any liability related to product safety, efficacy, or outcomes. Any information provided by us is not medical advice. Always consult with a qualified medical professional.
12. Dispute Resolution and Governing Law
12.1 Governing Law
These T&C shall be governed by the laws of New Mexico, United States.
12.2 Mediation/Arbitration
Any dispute arising out of these T&C shall be resolved first through mediation in New Mexico. If mediation fails, the dispute shall be resolved by binding arbitration under the rules of the American Arbitration Association. Each party shall bear its own arbitration costs unless otherwise determined by the arbitrator.
12.3 Class Action Waiver
You agree to resolve disputes on an individual basis and waive the right to participate in any class action or collective proceeding.
12.4 Consent to Jurisdiction
For any disputes not subject to arbitration, you consent to the exclusive jurisdiction of the state and federal courts located in New Mexico.
13. Updates and Revisions
We may revise these T&C at our sole discretion. We will notify you of material changes by posting a notice on our Site or sending an email. Continued use of our Site after changes constitutes acceptance of the updated T&C.
14. Consent
By accessing our Site, creating an account, or purchasing products, you acknowledge that you have read, understood, and agree to be bound by these T&C.
15. Contact Us
Email: info@intimacymedical.com
Phone: (747) 758-5043
Address: 1209 Mountain Road PL NE Ste R, Albuquerque, NM 87110